This article will show you how to change the operating hours for your location


  1. Navigate to the Corporate section on the left-hand Navigation Pane. Note: This section is only available to certain Roles

  2. In the expanded menu, select “Locations”. This will open a list of alllocations for your Company’s instance.

  3. Select the button for your location to open the details.

  4. On the left side, a sub-category menu is available. Select“Hours of Operation” to access the page that will allow youto adjust your Store Hours.

  5. In this page, you will be able to see all current AvailabilityRules. These set up the structure for your Hours ofOperation.

  6. To add a new Availability Rule, click the green Add button in the top-left. Select “Add Hours ofOperation Rule” from the drop-down.

  7. A new pop-up window will appear, allowing you to create the rule.

  8. Follow the details below to fill out the fields.

    1. Title: Enter the name of this Rule – we typically recommend using the Date/Time toallow for quick review

    2. Timezone: Enter the current Timezone for your location (if currently DST, enter the DSTvariant. As an example, in August I would enter EDT, however, in November I wouldenter EST after the shift for DST.

i. Refresh – If you change the Timezone from the default, check off All Day, thenuncheck it again. This will perform a quick refresh of the Start and End Timesafter being changed from switching Timezones.

c. Start and End Dates: Enter the Start and End date first. These need to be the same at alltimes. If you are creating a specific rule for your Store to be open (such as a holiday), setthe Start and End Date to be the very first day of the time you plan to change yourHours of Operation for.

i. As an example, if you wanted to pre-emptively set the Store hours for ChristmasDay, you would set the Start and End Date as 12/25/2016, even if you arechanging the Store hours for the entire week (with Christmas being the first dayof the change)

  1. Start and End Times: Enter the time you would like the Store to open in the Start Time,and the closing Time in the End time.

  2. Repeat: Select this Box to allow for the Rule to be repeated over a specific amount oftime.

  1. Repeats: Enter Daily, Weekly, Monthly, or Yearly. When you select the type you need,additional fields below will become visible. The most common option is Weekly, as itallows you to select which days of the week this Rule will be available on.

  2. Repeat On (Weekly only): Select the days of the week this rule will apply.

  3. Ends: This field will let you select when the Rule no longer takes effect. See below for

    details:

    1. Never: This Rule will never end until it is manually changed

    2. After N occurrences: This Rule will end after being in effect N number of times.A new field will appear to enter the amount of occurrences.

    3. On Date: This will allow you to select a specific End Date that will stop therepeat cycle. This is often used for special events or seasonal changes in hours.

  4. See the image below for an overview of how the Rule would look if we were setting up

    the Store to be open from 8:00 a.m. – 11:00 a.m. on 12/25 – 12/27:

9. Click Save and you have successfully created a new Hours of Operation Rule!


Adjusting an Existing Rule and Exceptions

  1. If you need to make adjustments to an existing Rule, you can select Edit on one of the createdHours of Operations Rules for your location.

  2. This will open the same page as creating a new Rule, with all of the existing information filledout. From there, you can edit as needed and save your results.

  3. An Exception is a “skip” for a Rule. Essentially, adding an Exception for a specific date will causethat Rule to skip over that date – meaning that date would not take the Rule into effect.

  4. To create an Exception, simply click “Create an Exception” on the Rule that you need to skip on acertain date.

  5. A new pop-up window will appear, allowing you to select the date. Once selected, click Save.

  6. You can view any current Exceptions on Rules by selecting the “View Exceptions” option.